There is currently a growing trend for many companies to outsource their IT support. They realized that companies had a big advantage over outsourcing IT support and having some IT professionals instead of hiring a number of IT staff to help them in-house, usually at a much higher cost.
You can easily choose a managed IT service provider for your daily input and output of IT systems and infrastructure. You want to make sure that you hire a reputable company and get the most out of your IT support.
Different MSPs offer different services to their customers. Some offer "blocking hours" where you purchase a certain number of hours in advance when requesting IT support, the work is cut from the block and this can be useful if your IT support isn't that busy. This is commonly referred to as a "Managed Service Agreement".
A managed service contract gives you unlimited support calls for a flat monthly fee and typically includes services such as system maintenance and workplace monitoring. Fees are usually based on the number of your current employees and the complexity of your IT systems.
Some managed service providers also combine different types of support to make your money even further. It is possible to have daily maintenance contracts for all your employees, but you can include project management in the price. When it comes time to implement a large project, you may want to update all your systems when they are outdated and you don't want to pay a project manager to do all the work.